BROADCASTS

Broadcasts let you send messages to your entire contact list or specific segments at once. Use them for announcements, promotions, or updates, ensuring your audience receives timely information. Customize your content for better engagement and connection.

  1. Overview
  2. BROADCASTS

πŸ§‘β€πŸ« Broadcast Capabilities

Add free, high-quality images from Pixabay to your templates. Send messages via any postal route set up in the backend. Utilize unlimited combinations of contact lists, segment ...

βž• Create a Broadcast

Navigate to Messages β†’ Broadcasts in the site menu. On the Broadcast page, click the "Create Broadcast" button located at the top right. The initial screen after startin ...

βš™οΈ Broadcast Settings

Broadcast Name: Assign a name for your broadcast; this will only be visible to you. From Name: Enter your "From Name," also known as the "Friendly From." This is how contacts ...

⌨️ Choosing Your Email Composer

You have three options for creating your email message: Responsive Drag-and-Drop Composer: We recommend this option for its user-friendly interface, which ensures your emails ar ...

πŸ—£οΈ Enhance Your Subject Line with a Preheader

The preheader displays preview text to your broadcast recipients before they open your messageβ€”it effectively extends your subject line. For example, Dropbox uses their pr ...

πŸ“¬ Adding Your Recipients

You can send your broadcast to an unlimited mix of contact lists, segments, and tagged contacts. Recipients are deduplicated before sending, ensuring each contact receives only on ...

⏲️ Schedule Your Broadcast

Your broadcast will automatically be saved as a draft until you’re ready to schedule it. To schedule your broadcast for a future date and time, click the "Schedule For" ...

πŸ”‚ Resend to Non-Openers Automation

Activate this feature to automatically resend your broadcast to contacts who didn't open or click the initial message. Simply click the checkbox to schedule a resend with a fresh s ...

πŸ“° Broadcast Reporting

Accessing Reports Navigate to Messages β†’ Broadcasts in the site menu Click your broadcast name or select "View Report" from the Actions button for detailed information ...

πŸ‘―β€β™€οΈ Duplicate a Broadcast

Click the Actions button on the broadcast you wish to duplicate and select Duplicate. A copy of the broadcast will be saved in the Drafts tab on the Broadcasts page.

🏷️ Tag Contacts Who Open Your Broadcast

Not all clickers are recorded as openers. Up to 15–20% of contacts might click a link without registering an open if their email client or web interface has images disabled. ...

πŸ’« Resume an Incomplete Broadcast

Create a segment by clicking the add rule bar and selecting "Message Engagement." From the dropdown next to "Pass if contact," choose "Received a message." Select the name of t ...

⬇️ Export Broadcast Openers & Unsubscribes

Data Export: To export a ZIP file containing information on openers, clickers, unsubscribes, and feedback loop complaints for this broadcast, click the "Export Data" button in the ...

πŸ›‘ Cancel a Broadcast

The most reliable method to cancel a broadcast is to purge the broadcast mail from the backend customer account menu. Clicking "Cancel" from the Actions button on the broadca ...

πŸ”— Cancel a Broadcast Funnel Trigger

Method One: Click the Actions button on the broadcast and select "Update." This works for both completed and active broadcasts. The example here is from a completed broadcast. ...

πŸ”§ Revise Tagging and Funnel Triggers for Sent Broadcasts

On the broadcast page, click Update in the Actions menu to modify tagging and funnel triggers for sent broadcasts.