- Create a segment by clicking the add rule bar and selecting "Message Engagement."
- From the dropdown next to "Pass if contact," choose "Received a message."
- Select the name of the incomplete broadcast you want to resume.
- Save and exit the segment setup.
- Duplicate the incomplete broadcast by clicking "Duplicate" in the Actions menu.
- On the broadcast recipients page, add the segment you created to the "Suppression and Exclusion" section.
- Click "Calculate Suppression" to verify that the contact count is correct—this prevents recipients who have already received the broadcast from getting a duplicate email.